These Terms of Service govern the access to and use of www.lingeriesockgrid.com. By accessing the website or placing an order, the customer confirms their acceptance of these Terms.

Lingeriesockgrid is a specialist retail brand focused on household storage hardware and organisational products. We are operated by a registered business in New Zealand and provide services to customers in approved European regions and other authorised jurisdictions.

For all enquiries, please contact: underwear@lingeriesockgrid.com

1. Product Scope & Website Usage
Lingeriesockgrid specialises in compartment organisers and domestic storage hardware intended for ordinary household use.

Customers agree to use the website solely for lawful purposes.

We reserve the right to restrict access if misuse, fraudulent activity, or interference with our digital infrastructure is identified.

2. Order Acceptance & Cancellations
All orders are subject to internal review and availability. An order confirmation email acknowledges receipt but does not constitute final contract acceptance.
We reserve the right to decline or cancel orders for reasons including:

Inaccurate customer or delivery information.

Product unavailability (in which case a full refund is issued immediately).

Suspected fraudulent or unauthorised purchasing activity.

3. Pricing, Currency & Taxation
Prices are displayed in the applicable transaction currency.

Customers are responsible for any local import duties, VAT, or customs charges imposed by destination authorities.

Lingeriesockgrid ensures that all transaction pricing is transparent prior to the final checkout.

4. Fulfilment, Shipping & Delivery
We maintain direct oversight of our supply chain. All orders are processed via our internal fulfilment workflow to ensure quality control.

Carriers: We utilise recognised international carriers (e.g., DHL, FedEx, UPS).

Timeframes: Estimated delivery to Europe is 3 to 8 natural days post-dispatch.

Tracking: Customers will receive automated tracking updates at dispatch and upon arrival at key transit points.

Risk of Loss: In accordance with European consumer law, the risk of loss transfers to the customer only upon physical delivery of the goods.

5. European Right of Withdrawal & Returns
Customers in eligible European regions have the statutory right to withdraw from their purchase within 14 days of receiving the goods.

Notification: Withdrawal requests must be sent to underwear@lingeriesockgrid.com.

Condition: Items must remain unused and in their original packaging.

Refunds: Eligible refunds will be processed via the original payment method within 14 days of our receipt of the returned items.

Exclusions: Products that have been unsealed or used may be excluded from return eligibility due to hygiene-related health protection standards under applicable regulations.

6. Damaged or Inconsistent Goods
If an item arrives damaged or materially different from the order:

Contact support within a reasonable period with photographic evidence.

Lingeriesockgrid will provide a replacement or full refund at no additional cost to the customer.

7. Intellectual Property
All website materials—including bespoke photography, written content, layouts, and graphic design—are the proprietary property of Lingeriesockgrid or held under lawful commercial licence. Unauthorised reproduction, distribution, or commercial exploitation is strictly prohibited and may result in legal action.

8. Payment Security
Payments are processed via Stripe. Lingeriesockgrid does not store sensitive cardholder data. All transactions are handled in a PCI-DSS compliant environment to ensure maximum security and fraud prevention.

9. Limitation of Liability
To the extent permitted by New Zealand and European law, Lingeriesockgrid is not liable for indirect or consequential losses arising from delivery delays or product misuse. Your statutory consumer rights remain unaffected.

10. Governing Law
These Terms are governed by the laws of New Zealand. Mandatory consumer protections in the customer's country of residence (Europe) are respected and remain enforceable.