This Shipping Policy applies to all orders placed through www.lingeriesockgrid.com. At Lingeriesockgrid, we maintain direct oversight of our inventory and fulfilment processes to ensure every organisational product is handled with care.

1. Fulfilment & Shipping Regions
Lingeriesockgrid provides high-quality wardrobe storage hardware to customers in approved European regions and selected international destinations.

Quality Control: Every order is inspected and prepared within our managed facilities prior to dispatch.

Service Availability: We only ship to regions where we can guarantee reliable carrier services and compliance with local delivery standards.

2. Authorised Carriers
To ensure secure and efficient transit, we partner with industry-leading international carriers, primarily using Priority Services provided by:

DHL Express

FedEx

UPS
The selection of the carrier is determined based on the destination and the most efficient routing available at the time of dispatch.

3. Dispatch & Processing Time
Standard Handling: Most orders are processed and prepared for dispatch within 1 to 2 business days following payment confirmation.

Accuracy: Customers are responsible for providing complete and accurate shipping information. Incomplete details may lead to delays or unsuccessful delivery attempts.

4. Estimated Delivery Periods
For most European destinations, our estimated delivery timeframe is 3 to 8 natural days post-dispatch.
Please note that these periods are estimates and may be influenced by:

Customs clearance procedures in the destination country.

Local carrier operations or peak seasonal volumes.

Public holidays or significant weather events.

5. Customs, Duties & Local Taxes
Unless otherwise stated, customers are responsible for any import duties, VAT, or local customs charges imposed by the destination authorities. Lingeriesockgrid is not responsible for delays caused by customs hold-ups or the customer's failure to settle local import requirements.

6. Comprehensive Shipment Tracking
All orders are shipped with full end-to-end tracking. Automated notifications will be sent to your registered email at the following stages:

Order Dispatched: Includes your unique tracking number and carrier link.

In Transit: Arrival at international sorting hubs.

Out for Delivery: Notification when the parcel reaches the local courier.

Delivered: Confirmation of completed delivery.

7. Delivery Responsibility & Risk of Loss
In strict accordance with European Consumer Legislation, the risk of loss or physical damage to the goods remains with Lingeriesockgrid until the moment the goods are received by the customer or a designated representative.

8. Delayed or Undeliverable Shipments
Review Process: If a shipment exceeds the estimated delivery period, we will initiate a formal review with the carrier.

Resolutions: Following the investigation, we may arrange a priority replacement or issue a refund review based on the specific circumstances.

Failed Delivery: If a parcel is returned due to an incorrect address or refusal, additional shipping fees may apply for reshipment.

9. Damaged Deliveries
If your parcel arrives damaged or contains incorrect items, please contact us at underwear@lingeriesockgrid.com within a reasonable timeframe. We may require photographic evidence of the packaging and items to assist in our resolution process.

10. Contact Information
Lingeriesockgrid
Website: www.lingeriesockgrid.com
Email: underwear@lingeriesockgrid.com