Lingeriesockgrid respects the privacy of our customers and website visitors. This Privacy Policy outlines how personal information is collected, utilised, and safeguarded in connection with your use of:
www.lingeriesockgrid.com
This policy is designed to comply with the New Zealand Privacy Act 2020, the UK Data Protection Act 2018, and the General Data Protection Regulation (GDPR) for our customers within the European Economic Area (EEA).

1. Data Controller
The data controller responsible for your personal information is:
Lingeriesockgrid
Website: www.lingeriesockgrid.com
Email: underwear@lingeriesockgrid.com

2. Information We Collect
We collect only the information necessary to provide our household organisation products and services, including:

Identity & Contact Data: Full name, email address, delivery address, and telephone number.

Transaction Data: Order details and history related to wardrobe storage products.

Technical Data: IP address, browser type, device information, and website usage statistics.

Communication Data: Records of any enquiries or support requests submitted via email.

3. Lawful Basis & Use of Information
Lingeriesockgrid processes your information under the following lawful bases:

Contractual Necessity: To process orders, coordinate deliveries, and manage your account.

Legal Obligation: To comply with tax, accounting, and anti-money laundering regulations.

Legitimate Interests: To perform fraud screening, transaction monitoring, and website maintenance to ensure a secure shopping environment.

4. Secure Payment Processing (Stripe)
All payments are processed securely via Stripe.

PCI-DSS Compliance: Payment details are submitted directly to Stripe’s encrypted servers. Lingeriesockgrid does not store nor have access to your full credit card number or CVV code.

Encryption: Transaction data is handled using industry-standard Secure Socket Layer (SSL) technology.
By completing a purchase, you acknowledge that your payment information is handled in accordance with Stripe’s privacy and security protocols.

5. Third-Party Disclosures
We do not sell customer data. Information is only shared with essential service providers, such as:

Logistics Partners: For order fulfilment and delivery.

Payment Gateways: Specifically Stripe for secure transaction handling.

Hosting Providers: To maintain website stability and security.

6. International Data Transfers
Lingeriesockgrid operates from New Zealand. For customers in Europe, your data may be transferred outside the EEA to New Zealand or other jurisdictions where our service providers operate. New Zealand is recognised by the European Commission as providing an adequate level of data protection.

7. Data Retention
We retain order and transaction records for a period of 7 years to meet New Zealand statutory accounting and taxation obligations. General communication records are periodically reviewed and anonymised when no longer required for administrative purposes.

8. Your Rights (GDPR & NZ Privacy Act)
Depending on your location, you have the following rights:

Access & Correction: The right to request a copy of your data or correct inaccuracies.

Erasure: The right to request data deletion where legal retention requirements are met.

Object/Restrict: The right to limit how we process your data for specific purposes.

To exercise these rights, please contact: underwear@lingeriesockgrid.com.

9. Security Measures
We implement robust administrative and technical safeguards intended to protect your personal information. However, please note that no electronic transmission is 100% secure. We encourage customers to use secure networks and protect their account credentials.

10. Policy Updates
Lingeriesockgrid reserves the right to update this policy to reflect operational or regulatory changes. Updates are effective immediately upon publication on our website.