This policy applies to all household organisation products purchased via www.lingeriesockgrid.com. At Lingeriesockgrid, we are committed to providing high-quality storage solutions and ensuring a transparent after-sales experience.

1. Statutory Right of Withdrawal (European Regions)
In accordance with applicable consumer legislation, customers located in eligible European regions have the right to withdraw from their purchase within 14 days from the date the goods are received.

Notification: Please contact us at underwear@lingeriesockgrid.com to initiate the process.

Refund Scope: We will refund the payment received from you, including standard delivery costs (excluding additional costs if you chose a non-standard delivery type).

Condition: Items must be unused, in their original condition, and include original packaging.

2. Damaged, Defective, or Incorrect Items
If your wardrobe organiser arrives damaged or inconsistent with your order, please notify us via email within a reasonable period (typically within 7 days of delivery).

Supporting Evidence: Please provide your order number and clear photographs of the affected item and its packaging.

Resolution: Upon verification, we will arrange a replacement or a full refund. In cases of confirmed transit damage, you are generally not required to return the item.

3. Shipping Delays & Delivery Review
We utilise premium carriers, including DHL, FedEx, and UPS, with an estimated delivery of 3 to 8 natural days post-dispatch.

Review Process: If your tracking has not updated or exceeds the estimated timeframe, we will initiate a formal investigation with the carrier.

Outcome: If the carrier confirms the shipment is lost or significantly delayed beyond operational norms, we will provide a resolution involving replacement or refund.

4. Refund Processing & Timelines
Once a refund is approved, it will be processed automatically back to your original payment method.

Accepted Methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, and selected digital wallets.

Timeline: Most refunds appear on your statement within 5 to 10 business days. Please note that processing times depend on your banking institution or card issuer.

5. Return Eligibility & Exclusions
To maintain quality standards, certain items may be excluded from return if:

The product shows signs of use inconsistent with a simple inspection.

The product is incomplete or missing original structural components.

The item is an "Excluded Item" under hygiene-related regulations (e.g., if the protective hygiene seal of a specific storage unit has been removed post-delivery).

6. Return Shipping Costs
Customer Responsibility: For standard withdrawal/change-of-mind returns, the customer is responsible for the return postage costs.

Brand Responsibility: If the return is due to our error (defective or incorrect item), Lingeriesockgrid will cover all return shipping costs or provide a prepaid label where applicable.

7. Contact Information
Lingeriesockgrid
Website: www.lingeriesockgrid.com
Email: underwear@lingeriesockgrid.com